News, Ideas, and Insights

10 Empathy Statements to Improve Your Customer Service Game

July 10, 2025

Generative ai in customer experience: the 10 most implemented use cases.

July 5, 2025

Interactive Voice Response (IVR): What It Is and How It Works

June 30, 2025

How to Offer a Genuine Apology in Customer Support?

June 25, 2025

What Is Agentforce and How Does It Work? Everything You Need to Know

June 20, 2025

GPT-3 Chatbots in Customer Services: Benefits, Use Cases and Future Trends

June 15, 2025

What is Average Handling Time (AHT) and How to Improve it?

June 10, 2025

How You Can Simply Start With ChatGPT In Your Customer Service

June 5, 2025

Customer Experience Trends in 2025

May 30, 2025

Everything you need to know about customer relationship management (CRM)

May 25, 2025